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Starting March 24 2025 2 FAQ Quick Answers
  • Booking with us is quick and easy! Simply [click here] to book online through our website or give us a call.

  • Our rental agreement needs to be read and signed with a deposit to secure your rental, and the amount may vary depending on the item. Once you sign and deposit is paid, you’ll receive a confirmation text and email with your booking details.

    If you have any questions, feel free to reach out—we’re happy to help! 😊

  • We accept credit/debit cards, PayPal, Check, and cash upon delivery.

We strive to make your rental experience as smooth and stress-free as possible.

  • Delivery Timing: We typically schedule deliveries a couple of hours before your event start time, ensuring you have full access to the rental equipment for the entire duration of your party.
  • Delivery Confirmation: We will confirm the delivery schedule with you a few days before your event date.
  • Day of the Event: Our driver will contact you when they are on their way and again upon arrival to ensure a smooth setup.
  • Pickup Process: When it’s time for pickup, we’ll send you a quick text letting you know that our driver is on their way.

If you have any additional questions, feel free to reach out—we’re happy to help! 😊

We understand that plans can change! If you need to cancel or reschedule, we require at least 24 hours’ notice before your event. If you’re rescheduling, we will check availability for your new date and confirm the change with you.

Starting March 24 2025 1 FAQ Quick Answers

General Questions

  • We recommend booking at least 1-2 weeks in advance to ensure availability, especially during peak seasons.
  • We accept credit/debit cards, PayPal, Check, and cash upon delivery.
  • Yes, we require a deposit at the time of booking to secure your rental. Item will effect deposit amount.

As your event date approaches, we closely monitor the weather. If the forecast suggests unsuitable conditions, we will provide updates and discuss your options.

  • If your event cannot proceed due to weather, we are happy to reschedule if possible.
  • If cancellation is confirmed before delivery, a partial refund will be issued.

Yes! We offer bundle deals and seasonal discounts. Check our {Link} for the latest offers!

Discount and other deals are sometime seasonal Check for the latest offers

 

Delivery & Setup Questions

Yes! Our team delivers, sets up, and ensures everything is ready for use so you can enjoy a hassle-free experience. If you’ve ordered a concession machine, or Generator our driver will go over the important details for safe and proper operation.

  • We offer free delivery within 10 miles. There is a fee for deliveries beyond that distance.
  • Generally, we need at least 20 feet by 20 feet of flat, clear space for the bounce house. Depending on the inflatable size other bigger inflatables would require more space.

Yes, we can set up on hard surfaces with several Sand bags being installed around the inflatable.

Yes, we provide the necessary extension cords, but we may need access to a power outlet within 50-100 feet of the setup location.

Setup usually takes 15-30 minutes, and takedown takes about 15 minutes, depending on the size of the unit.

 

Safety & Usage

This depends on the size of the bounce house. Typically, 6-8 children can use a standard bounce house at once, but we recommend checking the unit’s limit for safety.

Adults can use some of our larger inflatables, but we recommend only supervised children for most of our units.

Our inflatables are constantly monitored during setup, but in the unlikely event of air loss, simply let us know, and we’ll send someone to fix it immediately.

We provide safety guidelines when we deliver. We recommend no roughhousing, no flips, and no shoes while using the inflatables.

If the forecast calls for strong winds or rain, we may need to reschedule or cancel for safety. You can cancel or reschedule with no charge up to 24 hours before your event.

Yes, we sanitize all our equipment before and after each rental.

 

Rental Policies & Service Areas

Our standard rental period ranges from a minimum of 4 hours to 6-8 hours, depending on your event start time. If you need more time, we also offer overnight rentals for an additional cost.

Yes, we offer overnight rentals! Let us know at booking.

Our pickup cutoff time is 8 PM—any rentals kept beyond this time will be considered an overnight stay. Which a fee will be applied.

We prefer someone be present at delivery to have a understanding setting up, but if you’re unavailable, we can coordinate a safe, hassle-free drop-off and pick-up if needed.

We try to be flexible, but a late pickup may incur an additional fee based on the time.

For safety reasons, we ask that you don’t move the inflatable. Let us know if you need adjustments before driver leaves after setting up.

 

We services multiple locations from Richmond to Prince George. Check our service area page for more details! {LINK}

There may be an additional charge for deliveries outside our standard service area.

Yes! We can deliver to parks or other public spaces. A Permit may be required, depending on the location. Contact Park/Location  be booking.

Some parks require a permit for inflatable setup. We recommend checking with the park or event venue before booking.

Damage & Liability Questions

If damage occurs due to misuse, you may be responsible for the repair or replacement costs. Please Read our Rental Agreement for more information when booking.

We take care of the cleaning. We only ask that you remove any trash and personal items like balls before pickup.

Yes, we are fully insured, and our equipment meets all safety standards.

Yes, a waiver is required for all rentals. You can read & sign it online during booking or when we deliver the inflatable.